FAQs

Rent is due on the 1st of each month in the amount stated in your lease. Rent is considered late after the 5th day of each month. The late fee is $25 plus $5 per day thereafter until the amount is paid in full. 

If you know your rent is going to be late, please let us know as soon as possible. 

You can make a payment online or in our office with a Personal Check, Cashier's Check, or Money Order; we DO NOT accept cash.

A request for altering the property in any way should be made in writing to our office. Approval, if issued, will be in writing from our office. This includes, but is not limited to, interior/exterior paint, fencing, altering of fixtures, etc.

If you lose a key or lock yourself out, you can pick up an extra key from our office during normal business hours. If the lock-out occurs after hours, call Cooper’s Locksmith at 405-743-2525. If you need an extra key made, we recommend using Cooper’s Locksmith located at 228 S. Main. Duplicate keys made at Wal-Mart or Lowes have traditionally not worked with most of our locks. 

No matter how minor the repair may seem, please notify us. The responsibility of the repair will be determined by the terms of your Lease. Non-emergency maintenance requests should be submitted through our website portal at, www.look-properties.com. Our office will reach out to you within 24-hours to either ask for more details or to update you on when a service provider is expected at your unit. Emergency calls or damage to the premises should be immediately reported via telephone to 405-533-1767. Our office line is open 24/7."

If the problem is an emergency, immediately call our office at 405-533-1767. After-hour calls are answered by a local answering service who promptly reports the issue to an on-call staff member. Interruptions to electricity, gas, or water should first be reported to your utility provider. Fallen electric lines should be immediately reported to your electric service provider or 911. Emergencies include, but are not limited to, active water leaks, sewer back-ups, HVAC repairs, damage to premises, etc.

Other examples of after hour emergencies:

• Water leak from appliances or pipes
• No heat during freezing temperatures
• Significant amounts of water entering the property caused by weather situations.
• Broken key stuck in door lock enabling access to your unit
• No air conditioning causing indoor temperatures to exceed 80 degrees
• Smoke alarm malfunctioning not caused by a fire emergency or the need for a new battery
• Sewer back-up causing the property to fill up with wastewater
• Busted or leaking hot water heater

EMERGENCIES AFFECTING YOUR HEALTH OR SAFETY, PLEASE CALL 911

Moving in: 

Rest assured that before you move-in, our team will make sure your unit is clean and ready for your arrival. We will schedule services for any repairs, cleaning, professional carpet cleaning, changing the HVAC filter, and re-keying the locks. On your scheduled move-in date, you will receive an inspection checklist to record the condition of your unit and return to our office within 24-hours.   

• Utilities must be switched to your name within two business days of the lease start date as stated on the Utility Information Sheet you signed at the time of signing the Lease.
• Trash is picked up on designated trash days provided to you when you signed up for utilities. The city will not pick up your trash if the lid does not shut completely. You will be fined for any excess trash around the premises. 
• Smoking of any kind is not permitted in any of our units as stated in your Lease. You will be held financially responsible for any treatment to the property for smoke extraction. 
• Pets of any kind are not allowed in your unit without approval, a signed Pet Addendum, and a pet deposit.
• Be considerate of your neighbors and keep noise to a minimum and park only in your designated parking spot.

- Remove all personal belongings, do not leave trash, food, dishes, or unwanted items in the unit, in the backyard, garage, or on the curb

-Pick up exterior trash (including animal waste)

- Replace all burned out light bulbs

- Clean appliances:

• Range (inside, drip pans, burners, wipe down outside)
• Microwave (inside and outside)
• Refrigerator (inside-shelves, drawers, freezer, wipe down outside, and top)
• Dishwasher (wipe out inside, wipe down outside)
• Washer/dryer, if applicable (wipe down outside)

- Clean countertops (kitchen and bathrooms)

- Clean sinks (kitchen and bathrooms)

- Clean toilets

- Clean tub/shower

- Dust ceiling fans and light fixtures

- Dust blinds and windowsills

- Dust closet shelving

- Wipe out cabinets (kitchen, pantry, utility, bathroom)

- Clean floors- vacuum carpet (management will professionally clean and deduct the cost from your deposit), sweep and mop hard floors, sweep the garage, sweep outdoor walkways and porches

- Clean mirrors, windows, glass on doors

- Leave all utilities on for 3 days after your lease end date, not 3 days after your move out

- You will be charged for leaving furniture in dumpsters, overfilling the trash cans, or leaving trash/furniture at the curb

- Forward mail to your new address

- Return all keys and garage door openers (if applicable) to our office